It’s pretty exciting times around the Fenom shop. Our customer base is growing faster than ever before and we’re super grateful for all the support we’ve received from just about everyone — a testament to the Fenom brand and what it represents.
The cool, yet slightly nerve-wracking reality is that with this growth comes a lot more one-on-one interaction with our customers. Effectively managing and responding to emails every month has become difficult to stay on top of. With the help of a few tools provided by Google Apps we’ll be upgrading how we manage some internal processes to better serve you — starting with a web based help desk system. Support requests are separated by topic and routed directly to the appropriate team member for handling. Each customer interaction is viewable in thread form so we’ll always have a quick way to reference the entire conversation. No more “oh let me look back at your original email” moments!
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